Why your company needs to hire a wellbeing officer

A quick summary:

What does a wellbeing officer do? 🔎

Wellbeing officer job description ✍️

Why should your team hire a wellbeing officer? 👀

Using Heka to support employee wellbeing 💚

In today’s workplace, a wellbeing officer is becoming more and more in demand. Leaders are recognising that, alone, they cannot drive higher engagement, better job satisfaction and happy employees. 

But that doesn’t necessarily make the workplace a toxic environment, it’s simply acknowledging that more can be done. And that is exactly where a wellbeing officer can step in. A quick search on Indeed.com brings back between 1 and 1,010 jobs for the term “wellbeing officer”. 

The reality is that this particular job role is evolving, and sooner or later, most companies will have some form of wellbeing team. HR professionals are great at managing employees and keeping the business running, but it doesn’t necessarily make them ideal for creating healthier, happier teams. 

In this blog post, we’re going to take a look at the role in more detail, including the wellbeing officer job description, and why you should hire one immediately!

Similar read: The ultimate guide to employee wellbeing in 2022

What does a wellbeing officer do?


What does a wellbeing officer do?

Starting with the basics, what does a wellbeing officer do? To put it simply, the job of a WO is to provide information, guidance and advice to employees around topics such as mental health and wellbeing - any concerns are usually given to this individual.

Wellbeing officers are measured on their ability to bring happiness, satisfaction and morale to the workplace. This is often achieved through arranging corporate events and get-togethers, listening actively to the needs of employees, and providing other incentives and initiatives in the work environment. 

If morale and happiness begin to drop, wellbeing officers are also required to dig into the reasons and find solutions to the problem. On the surface, it may be pretty corporate, but the role is nothing short of creative. They also have to be creative in their approach to building high morale and happiness in the workplace. 

Cast your mind back to a time when you had to listen to the problems a friend or relative was facing, and find ways to lift their spirits - no easy feat! Now, imagine this on a much larger scale - that’s the role of a wellbeing officer. And as we all know, sometimes our efforts to raise the atmosphere and mood of our friends, colleagues or relatives require a little bit of outside-the-box thinking. 

Other titles for a wellbeing officer:

It turns out ‘wellbeing officer’ isn’t the only title given to this particular role. And while the duties and responsibilities can differ slightly, especially in an educational institution sense, take a look at other titles for this job:

  • Safeguarding and wellbeing officer
  • Chief wellbeing officer
  • Mental health and wellbeing officer
  • Inclusion and wellbeing officer

Generally, all of these roles revolve around one purpose; to serve a community, group or individual with health and wellbeing support. Why? Well, it depends on the environment. In a university, a mental health and wellbeing officer may help with concerns and issues surrounding life on campus. 

When it comes to safeguarding and wellbeing officers, these are likely to support the safety of children in a school environment. As you can see, the role and responsibilities change ever so slightly depending on the environment. 

Wellbeing officer job description

Wellbeing Officer job description

Despite the explanation above, you may still be wondering what the wellbeing officer job description really entails. Perhaps you’re looking to hire one for your business or become one. Whatever the intention, we’re going to look into the wellbeing officer job description. 

First and foremost, a wellbeing officer has to have experience and knowledge in key areas. Some of these include psychology, counselling and teaching. Not only this but a typical wellbeing officer job description will say things like “the ability to remain calm in all situations” or “able to actively listen to the needs and concerns of everyone”. 

In an essence, a wellbeing officer job description should tell you whether it’s the right career move for you, or if your company needs to hire one. Take a look at a wellbeing officer job description for a much better understanding - there are always jobs available on Indeed or LinkedIn to browse.

Other skills and qualifications often found in a wellbeing job officer description:

  • Safeguarding training
  • Understanding of positive health and wellbeing practices
  • Experience in planning systems, policies and procedures around wellbeing
  • A university degree in psychology or social work
  • Non-judgemental approach to dealing with others
  • Ability to assess the best approach to dealing with others

Similar read: Moving from a burnout culture to a wellbeing culture

Why should I hire a wellbeing officer?

As we’ve covered the typical wellbeing officer job description, let’s find out exactly why you should hire one. 

Keeping employees healthy and safe

To begin with, let’s consider one of the prioritises of any wellbeing officer - to ensure staff remain healthy and safe. What good can an unhealthy employee really do? The answer is quite simple, not a lot can be achieved. 

If you are wondering “why should I hire a wellbeing officer” let this be your first consideration. It is about putting the health and wellbeing of those around you above everything else.

Remember, modern life has created an ‘always-on’ culture, one that eats away at our energy and focus. Couple that with the long hours some of us find ourselves working, and you have a recipe for health and wellbeing disaster.

This is exactly why you should hire a health and wellbeing officer - healthy employees are happy employees, it’s as simple as that.

#2 Protect the future of your business

Protecting your business should be high up the agenda of any business, but how can a wellbeing officer help with that? Well, hiring a wellbeing officer demonstrates to stakeholders that you’re serious about not only the present but the future. It shows that you're prepared to support employees and retain the very best of talent. 

Ultimately, there are plenty of hurdles along the way to business greatness, and employees are at the heart of everything you set out to achieve. We’ve all heard the saying that if you want to go further, go as a team - and it’s very true. 

With a robust team that collaborates and communicates effectively, you’re setting yourself up for long-term success. Hiring a health and wellbeing officer isn’t just about solutions in the present, but looking towards the future. Think about how fast you want to grow, and the projects you foresee in the future. The more you grow, the more employees will need support.

Supporting employees through uncertainty in the workplace

#3 Supporting employees through uncertainty

The modern world has thrown a lot at all of us in recent years. First the pandemic, and now the economic downturn we’re seeing unfold. These events don’t occur without their negative implications. And typically, those implications hinder the quality of life and happiness of people, i.e your employees.

When you hire a wellbeing officer, you are making a huge step toward quashing the issues and concerns employees are experiencing in the immediate sense. And in the vast uncertainty that we’ve been swept into, it may be the best hire you can make all year. 

This is especially true, considering the recession Britain appears to be heading for. Prices continue to skyrocket, and we’re all finding it hard to stay afloat against the rising tide of inflation. 

Through a rigorous employee benefits program, and a wellbeing officer, you’re able to provide emotional support and financial wellbeing support all rolled into one. Your employee wellbeing officer should also be the first point of contact when it comes to unhappiness regarding financial health. 

They have the power to hear the concerns of employees but also put forward any new incentives or initiatives that they see fit for health and wellbeing. Let your wellbeing officer be the much needed guiding light in any economic downturn or unfortunate global events (such as the COVID-19 pandemic or the Ukraine invasion) that creates fear, anxiety and stress for employees.

Other reasons to hire a wellbeing officer:

The list doesn’t end there, and we just can’t discuss all the great reasons why you should hire a wellbeing officer. Instead, we’ve compiled a much shorter list of reasons below, in addition to the ones you just read. 

If you aren’t already convinced about becoming or hiring a wellbeing officer in your workplace, let’s change that!

  • Someone to take ownership of a health and wellbeing strategy
  • Prevent presenteeism and absenteeism in the workplace
  • Enhance employee productivity and performance
  • Strengthen relationships between employees
  • Create a culture of openness and trust on sensitive matters
  • Remove toxic characteristics in the workplace
  • Revamp the office environment for a positive atmosphere
  • Become a shoulder to lean on for employees

Hiring Heka as your employee wellbeing officer

Employee wellbeing is a huge task for leaders. It requires the attention and commitment of truly compassionate employees. And including Heka can really take the pressure off wellbeing officers and help HR strengthen health and happiness in the workplace. 

Through Heka, employers are giving their people a monthly allowance. With just £50 per month, employees are booking and buying the best that wellbeing has to offer. Our platform is host to thousands of wellbeing experiences, products and services. 

Everything from bouldering to spa days, life coaching to axe-throwing, there’s something for all of your team on Heka. Find out more or book a demo with our wellbeing experts today!